Order Processing Time
ORDERS:
At the moment, we offer two product options depending on availability:
-
Items marked “In Stock” will be shipped within 3 business days.
-
Items not in stock are available Made to Order and will be produced within 5–10 business days after full payment.
We always strive to fulfill orders as quickly as possible.
The availability status is indicated next to each selected item.
ORDER PROCESSING HOURS:
We process and ship orders from Monday 11:00 AM (EEST) to Friday 8:00 PM (EEST).
Please note: we do not ship on weekends or Ukrainian public holidays.
**Items from the "Sale" or "Sample Sale" sections are shipped in simplified basic packaging and are not eligible for return or exchange.
Return Policy
You may return or exchange an item within 14 days of receiving your order.
To qualify for a return or exchange, the item must be:
-
unused,
-
in its original condition,
-
with all tags attached and in the original packaging.
Please note that corset items and gloves are non-returnable and non-exchangeable.Refunds or exchanges will be processed within three (3) business weeks after we receive the returned item(s).
Return shipping costs are the responsibility of the customer.To request a return or exchange, please contact our customer support:
HELLO@KULAKOVSKY.ONLINE
Important: any paid taxes, customs duties, bank fees, and shipping charges are non-refundable.