Returns and exchange

Exchange and return of products are possible within 14 days after receiving the order.
To arrange a return or an exchange of goods, please contact us at:

Make sure that the returned product has not been used, is placed in its original packaging, and contains original tags, price tags, and all additional attachments.
We reserve the right to refuse returns or exchanges if the item does not comply with the above-mentioned rules.

* Goods from the OUTLET section and products made according to individual measurements are not subject to return and exchange.

You can use any express delivery service for a return (please note that the delivery time should NOT exceed 10 days). KULAKOVSKY is not responsible for return shipping costs and customs duties.

After dispatching the package, please let us know the tracking number of the parcel and leave a link to the tracking website.

Any disputes which do not fall under the Returns and Exchange policy are subject to individual resolvement through negotiation between the parties involved.